Terms and Conditions for Cards Issued by areeba S.A.L.
The Cards issued by areeba are subject to the following terms and conditions, as may be amended from time to time (hereinafterthe "Terms and Conditions"):
1. Definitions:
"areeba " or "Card Issuer" or "Company" means areeba S.A.L., a financial institution registered in Beirut, Lebanon.
"Card" means a Visa card co-branded with the Partner.
"PIN" means the personal identification number of the Card that must be entered each time the cardholder uses it for purchases at Point of Sale (POS) terminals or for cash withdrawals from Automated Teller Machines (ATM). ∙ "You" and "Your": Refers to the cardholder.
"We" and "Our": Refers to the card issuer , its affiliates, and its assignees ∙ “Mobile Application” or "App": means the electronicapplicationowned by the partner.
"Customer": means every user of the Toters App.
"Partner": means Toters.
2. Card application:
To apply for the Card, You must be a Lebanese citizen over the age of 18. You must provide us with all required personal and professional information, such as full name, mother’s name, date of birth, address, email, ID number, phone number, and any other information requested through the Card’s application form. You acknowledge and agree that all provided information is true, accurate, current, and complete, and You agree to notify us of any changes. If Your Card’s application is approved, We will issue the Card.
You may request the Card via the App. A maximum of one Card may be issued per Customer, subject to the fees mentioned in Article 21. Your Card will be issued based on the information and documents You provide. You must update Your personal data through the App or by contacting Customer Service, specifically regarding changes to Your email or phone number. The Cardholder Acknowledges that he has read and approved all the Terms and Conditions and the Card’s fees and costs. By requesting or using the Card, You agree to the privacy policies of the Card Issuer (https://www.areeba .com/arabic/menu/privacy-and-security) and the Partner (https://www.totersapp.com/privacy-policy).
3. The Card:
The Card is a payment Card issued by areeba . It remains the property of the Company and must be returned upon request. It is used at POS terminals, ATMs, online payment gateways, or any other method provided by the Company. The Card is non-transferable and may not be resold or assigned. areeba may cancel, retrieve, or revoke the Card at any time without prior notice in accordance with applicable laws. We reserve the right to refuse any transaction we believe violates any applicable laws or these Terms and Conditions.
4. Card Balance Limit:
You can reload Your Card up to the limit specified in the fee schedule (Section 21) through the App or through an authorized agent of the Company. The Card can only be loaded with US dollars. Fees will apply as outlined in the schedule below.
We reserve the right to suspend, terminate, or restrict Your Card’s reloading ability if any fraudulent , unauthorized or unlawful use is detected, and We will inform You of any suspension or termination as soon as possible unless prohibited by law. If We determine that the Card was obtained or used fraudulently or unlawfully, We reserve the right to report the matter to the relevant authorities.
5. Card Security:
You must not share your PIN with anyone. Treat Your Card numbers with the same level of confidentiality as cash. You can store the information securely. Do not send Card details via email or text message. Ensure that Your Card is encrypted when performing online or wireless transactions. If You give Your Card to someone else, You are responsible for all transactions they perform, even those made without Your knowledge. In such cases, the Card Issuer and the Partner are not liable for any loss or damage.
6. Lost, Stolen, or Illicit Use of the Card:
If Your Card is lost, stolen, or used fraudulently or illicitly, You must immediately contact the Card Issuer's Customer service at 01-954307 to minimize potential losses. You are responsible for all unauthorized transactions made with Your Card until You notify the Card Issuer of its theft, loss, or illicit use. If You wish to replace a lost or stolen Card, You can contact 01-954307. You will need to provide personal and professional information, including Your Card number, full name, transaction dates, and any other relevant information.
7. Card Usage:
You can use the Card for transactions with merchants as follows: (a) Card Purchases: You can use Your Card for purchases at any merchant that accepts Visa Cards, both inside and outside Lebanon. You can use the Card for electronic transactions, cash withdrawals, ATM transactions, POS purchases, online purchases, and App transactions, within the available balance. A PIN is required for POS transactions and cash withdrawals. If a transaction exceeds Your Card balance, You are fully responsible for the amount and any related fees. We may freeze Your Card balance temporarily and contact You if We detect any unusual or suspicious transactions.
(b) Merchant Holds on Available Balance: When using the Card or the Card details for transactions at certain electronic websites or mobile applications, such as hotels, restaurants, gas stations, or car rental companies, where the final amount is unknown at the time of authorization, the merchant may place a hold on Your Card balance equal to or exceeding the final amount. The hold will be released only once the merchant finalizes the amount, which can take up to 30 days. During this time, You cannot use the held balance for other transactions. We may refuse to carry out any transaction that We deem to be in violation of applicable laws and the Terms and Conditions.
(c) Card Blocking: The Cardholder acknowledges and agrees that, notwithstanding the blocking or deactivation of the Card through the App or by any other means, such actions shall not relieve the Cardholder of liability for any licit and authorized transactions that occur prior to the effective block or deactivation of the Card. The Cardholder further agrees that any and all transactions made prior to the block or deactivation shall remain valid and the Cardholder shall remain responsible for the payment thereof, even if the Card is subsequently blocked. The Issuer and the merchant shall retain the right to process and bill for such licit transactions, and the Cardholder shall not have the right to dispute or claim the invalidity of such transactions after the fact.
You shall be solely responsible for all financial liabilities arising from any outstanding balances on Your Card, exempting the Card Issuer and the Partner from any liability.
8. Transactions and Notifications:
You agree to receive electronic receipts (via email, mobile number, or App) for all transactions, notifications, data, and communications in addition to the other provided services agreed with us , to the extent permitted by law. If You dispute a transaction, You must notify the company within 15 days from the date the transaction was executed. If no dispute is raised within this period, You are deemed to have fully and irrevocably accepted the transaction and waived any right to dispute it with any authority, whether judicial or otherwise.
9. Disputes, Refunds, and the liability for unauthorized transactions:
The Cardholder acknowledges that all transactions made with the Card are valid and binding. Any challenge to a transaction must be supported by proof to the contrary. A dispute will not be accepted if proof is not submitted within 15 days of the transaction.
The Cardholder agrees to resolve any disputes related to purchases made using the Card with the merchant who accepted the Card. Subject to any legal rights, no claim against the merchant or third party can result in a claim against the Card Issuer or the Partner.
You must complete and sign a dispute/refund form and provide proof to support Your claim regarding an invalid transaction executed, within the time frame mentioned above. Failure to provide the required information may delay or prevent a refund to your Card.
Visa will determine the outcome of a chargeback. If You submit an unjustified chargeback claim, We may impose reasonable fees for the processing of Your claim. We have the right to deduct from Your Card balance any fees incurred in this regard. Visa’s refund decision will be final and constitutes a complete resolution of the dispute.
If You receive a refund, and We later find that You were not eligible, the refunded amount will be re-debited to Your Card.
10. Foreign Currencies:
Cross-border fees will apply to Card transactions performed outside the country, even if the transaction is conducted in the same currency as the Card. In case these transactions are made in a currency other than the Card’s currency, they will be converted to the Card’s currency and will be subject to applicable forex fees.
11. Receipts:
You must request receipts for every transaction performed with the Card. You agree to verify that the transactions on the receipts match Your transactions. You undertake to retain such receipts.
12. Privacy and Banking Secrecy Policy:
By agreeing to these Terms and Conditions, You confirm Your review and acceptance of the Card Issuer’s privacy policy and the Partner’s privacy policy. You also irrevocably and unconditionally acknowledge the following:
You agree to the Partner collecting Your personal data through the App and sharing it with the Card Issuer.
You agree to the transfer of Your personal and Card data to a new card issuer if the Card Issuer’s contract with the Partner ends, as necessary for continuity of service.
The Card Issuer and Partner may collect, store, use, and disclose certain information to third parties about You and Your Card usage in the following circumstances:
a) as needed to perform or manage the transactions You request or approve; b) with Your consent;
b) to protect against actual or potential fraudulent or illicit transactions ; d) to comply with government authorities or court orders;
c) as required and permitted under applicable laws.
Third parties, such as Visa, affiliates of the Card Issuer or the Partner, or any third party contractors or service providers related to the Card services, shall have the right to access Your personal data and certain details of Card transactions executed via the App.
Information provided to or held by other third parties in connection with the App falls outside the control of the Card Issuer or the Partner. Any information You disclose to these parties is subject solely to their own security policies and privacy laws, and not to the Card Issuer’s privacy policy regarding Your Card and/or the Partner’s applicable privacy policy.
You hereby waive the banking secrecy obligation regulated under the Lebanese Banking Secrecy Law dated 3/9/1956 and its amendments, in favor of the following persons only, as needed to perform their duties and within the limits of their responsibilities:
a) Third parties authorized, appointed, or delegated by the Card Issuer or the Partner to provide any of the services, in whole or in part;
b) The lawyers and auditors of the Card Issuer or the Partner;
c) Subsidiaries and affiliates of the Card Issuer or the Partner;
d) Competent regulatory authorities or other third parties, should the Card Issuer or the Partner deem it necessary to prevent or recover losses resulting from the misuse of the service.
13. Service Providers:
Neither the Card Issuer nor the Partner shall bear any liability if a service provider or a merchant refuses or is unable to provide such service or process a Card transaction.
The Card Issuer or the Partner shall not be held liable for the rejection of a Card authorization request, the non-acceptance of the Card for payment completion, or any loss or damage resulting from any misuse for which the Cardholder has been informed of the consequences.
The Card Issuer or the Partner shall not be a party to any dispute arising between the Cardholder and a merchant, or between the Cardholder and companies, institutions, or providers of services or facilities through the use of the Card. In any event, the occurrence of such a dispute shall not exempt the Cardholder from settling payments made using their Card.
areeba shall only refund the purchase value to the Cardholder if a refund voucher or any other similar credit note is submitted. Subject to any legal rights, no claim by the Cardholder against any third party shall result in a claim against the Card Issuer and/or the Partner. Furthermore, the Cardholder may not assign or dispose of any rights and/or obligations to a third party, or use it against the Card Issuer and/or the Partner.
14. Card Renewal Upon Expiration:
The Card is valid for use within the validity period stated on the Card on the App and is subject to the applicable annual Card fee which will be deducted from the Card balance. Upon the expiration date, areeba will automatically renew the Card, unless the Cardholder requests the Card Issuer not to renew it at least one month prior to the expiration date, or based on areeba ’sdecision or the Partner’s decision not to renew it for any reason whatsoever.
15. Card Closure:
We may close or suspend the Card without prior notice in the event of suspected illicit orfraudulent transactions and/or prolonged periods of inactivity.
The Cardholder may request the closure of the Card by contacting Customer Service at 01-954307. If the closure request is made by telephone, the Cardholder may be required to provide written notice to cancel the Card.
Following the closure of the Card, any outstanding amounts due under these Terms and Conditions must still be paid.
If the Card is closed for any reason, We will release the remaining balance within 45 business days after the closure date subject to applicable laws and regulations. The Cardholder may access these funds by visiting our authorized agent or via money transfer, after applying the closure fee as specified in the Schedule of Fees in Article 21 below. If there is no account activity for a period of 6 months, an inactive Card fee will be charged due to non-use.
16. Amendments:
Subject to applicable laws, We reserve the right to add, delete, or amend these Terms and Conditions at any time without prior notice. We will notify You of changes to the existing Terms and Conditions or the addition of new terms by posting an updated version of the Terms and Conditions on the App or by sending an electronic notification of the changes. Your continued use of the Card after amendments have been made to these Terms and Conditions constitutes Your acceptance of such amendments.
17. Entire Agreement:
These Terms and Conditions constitute the entire agreement between us regarding the Card and supersedes all prior understandings, arrangements, and agreements, whether written or oral.
18. Customer Service Contact Information:
For Customer service, You may contact areeba by telephone at 01-954307.
19. Limitation of Liability:
The Card Issuer and/or the Partner do not guarantee the continuity or uninterrupted provision of Card-related services. Neither the Card Issuer nor the Partner shall be liable for any service interruption, whether resulting from temporary failures, maintenance, or extended outages beyond their control. The Card Issuer shall not be held liable for any failure to complete a transaction unless it is a direct result of an error by the Card Issuer. Neither the Card Issuer nor the Partner shall be liable for any special or indirect damages (including, but not limited to, loss of profits and business opportunities) arising out of or relating to the use or misuse of the Card.
20. Disclaimer:
The Card Issuer is the sole issuing entity ofthe Cards subject to these Terms and Conditions. It remains solely liable to Cardholders for all matters relating to the issuance, validity, and use of the Cards, the transactions conducted through them, and any disputes or claims that may arise in this regard, while maintaining the non-liability of areeba as set forth in these Terms and Conditions.
21. Fees:
The Cardholder agrees to pay the following fees to the Card account, and each fee shall be settled from the Card account as indicated below.
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Card Terms and Fees
Card Issuance & Maintenance
Digital Card Annual Fee: Free
Physical (Plastic) Card Annual Fee: $10 per year
Physical Card Replacement Fee: $3
SMS Fee: Free
Inactivity Fee: $5 per month
Deposits & Loading Fees
Cash Deposit Fees (via areeba partners):
CU: $2
BOB: $2
Minimum Cash Deposit: $10 per transaction
Maximum Cash Deposit: $9,500 per transaction
Withdrawals & Transfers
ATM Cash Withdrawal Fee: 2% (Minimum $7)
Maximum Daily ATM Withdrawal Limit: $1,000
ATM Balance Inquiry Fee: $1 per transaction
Transfer Fee (Toters Card to Toters Card): Free
Cash Withdrawal (via areeba partners):
CU: 1.5% (Minimum $2)
BOB: 0.3% (Minimum $1)
Partner Withdrawal Limits: Minimum $10 / Maximum $9,500 per transaction
Usage & International Fees
Foreign Exchange Commission (Forex Markup): 5% (Applied to non-USD transactions)
Cross-Border Fees: 1.5% (Minimum $0.5, applied to USD transactions outside Lebanon)
Merchant Pre-authorization / Balance Hold: 5% of the transaction value (Applicable at hotels, restaurants, and car rentals)
Disputes & Administrative Fees
Dispute and Refund Related Fees: $15
22. Governing law and jurisdiction
These Terms and Conditions shall be governed by Lebanese Law, and the Courts of Beirut shall have exclusive jurisdiction to settle any dispute arising from their interpretation or execution.